Help

Help and contact

Questions about STRADV? Email us and a person who works on STRADV will write back.

Tell us which house and what you were doing, and add a screenshot if you can.

What we can help with

Setting up your houses
Adding a house, pasting its Airbnb or Vrbo calendar link and importing your Airbnb CSVs.
Cleaners and turnovers
Assigning a cleaner, the texts they get and a turn that isn't showing as ready.
Locks, thermostats and devices
Connecting Schlage, adding ecobee thermostats and a device that shows offline.
Your books
Connecting a bank through Plaid, uploading statements and 1098s, and your profit and loss.
Your plan and account
Your plan, a charge you have a question about, adding someone to your account or deleting it.
Your data
A copy of your data, a correction, or a question about how it's kept private.